"A Subaru Owner For Three Decades"

Having been a Subaru owner for over three decades, I feel qualified to rate the full service dealerships I have dealt with.  They were all very good, but one stands out so dramatically.

 

     In Pennsylvania, Monroeville and Irwin dealerships, located near Pittsburgh, were acceptable most of the visits.  Occasionally, it was obvious that sales, not service, was their primary interest.  When my wife and I moved to Hershey, PA., the closest dealership was located in Harrisburg.  The dealership there was very courteous and offered much better maintenance service.

 

     However, since moving to Connecticut nearly six years ago I've been overwhelmed  by a dealership I recommend to every potential person looking for a vehicle.  It has a superb maintenance service department.  Every individual employed at Premier Subaru in Branford, Connecticut is a model employee.  At least that's the perception, as a customer-consumer, I have observed.

 

     Their maintenance/service department have competent individuals at every level, from secretaries and personnel making appointments to the persons writing up the work order forms, mechanics, assistants and managers.  Their recommendations for "other" corrections or added maintenance have always been prudent.  After having an oil change, thew mechanic indicated on the work slip that front brakes should be serviced.  The person behind the counter called me from the waiting room and informed me.  I indicated I did not want the work done.  Driving home, I realized I could be jeopardizing the safety of not only myself but my wife, and grandchildren who we transport and babysit.  I called Premier Subaru service department and informed them I changed my mind.  They informed me that they could schedule and fix my problem the next day.

 

     This illustrates how this dealership takes safety of their vehicles and cooperation with their clients above and beyond other dealerships.  They offer free coffee, television, computers, free internet service, and free loan cars for major servicing or repairs.  The dealership shows obvious concern for all their customers.  Therefore, I feel this dealership, Premier Subaru of Branford Connecticut, deserves the highest award Subaru offers.  Thank you for reading this letter and I am not related to or friends of any employees there.  I just feel that as a concerned consumer that superior service deserves praise.

Sam

Sam, East Haven, Connecticut,February 14, 2012

"Much Appreciated!"

This was my first service for my Subaru that I purchased in October.  I was very pleased with every aspect of the service.  Everyone in the service department was friendly, professional, and helpful.  Dennis took the time to come out to the car with me to answer some questions I had.  The wait time was what I was told it would be and the waiting room was comfortable.  I was able to easily get on-line while waiting and get some work done.  Also, having the car washed is a nice treat which I appreciated.

Many thanks,

Carolyn

Carolyn, Hamden, CT, 01/30/2012,Satisfied Subaru Service Customer, 2011 Subaru Outback

"Thanks for Everything!"

My husband and I were so happy with the service we received at premier.

Everyone was wonderful and went above and beyond to help us!

Thanks for everything!

 

Sue and Bob

Sue & Bob, Branford, CT 01/30/2012,Satisfied Subaru Service Customer, 2007 Subaru Forester

"Keep Up The Good Work!"

As always, we received wonderful service at Premier Subaru.  I wasn't able to go due to a broken ankle, but my mom, who went in my place, made a point of telling me how nice everyone was at Premier.  She said her experience was distinctly different from the service she receives at her car dealership (not Subaru -- she drives a Toyota) in California.  She was especially impressed with Gary.  My experience with him in the past supported exactly what she had to say of him.  This is all to say, keep up the good work!  And thank you.

Myra

Myra, New Haven, CT, 01/27/2012,Satisfied Subaru Service Customer

"Very Happy!"

I am very happy with all the service being done on both Subaru Outbacks that I own.  Katie Mulqueen has been very helpful with online appointments and communicating with me via email as this is the best way for me during the day.  Rob in parts was able to find and order the tires I wanted quickly and at a good price.

Thank you.

Alan

Alan, Middletown, Connecticut,Satisfied Subaru Service Customer

"a pleasure dealing with Barbara...an asset to your dealership"

Jim and Ro Ryan,Satisfied Premier Subaru Customers

"Thank you so much!"

Robert,
Thank you so much for all you did for me in my time of need.  You truly are a good person and I love my Subaru!

Thank you again,

Rose

Rose, Stratford, Connecticut,Purchased 2009 Subaru Impreza, 01/2012

"Service Took Less Time Than Expected!"

You were all very efficient and friendly and the service took less time than I expected. I am very pleased.

Peace,

Maria

Maria, New Haven, CT,Satisfied Service Customer, 2005 Subaru Forester - 01/2012

"Slime Free!"

Everything was great! I love Premier Subaru and I recommend you to all my family and friends. Thank you for keeping it real and slime free :)

Sincerely,

Hannah

Hannah, Norwich, CT,Satisfied Service Client, 2012 Subaru Outback, 01/2012

"The Team Was Wonderful!"

The team was wonderful and went out of their way to help me get a replacement tire you did not have in stock so I could leave on my Christmas drive to Massachusetts the following day.  The young lady at the desk, I think her name was Kristen, was outstanding!!!  And, very caring about my predicament of not wanting to drive that far on my spare!  Special thanks to her!

Gretchen

Gretchen, Branford, CT,Satisfied Service Client, 2010 Subaru Outback, 01/2012

"We are Delighted!"

We are delighted with the servce we have received.  It was outstanding and continued outstanding service is a top reason why we continue to come back to Premier Subaru not just for service, but also for new cars!

Peter

Peter, Woodbridge, CT,Satisfied Service Customer, 2010 Subaru Outback, 01/2012

"Thank you!"

I am happy with the work that is done on my vehicle!  Thank you!

Maura

Maura, Branford, CT,Satisfied Service Customer, 2007 Subaru Impreza, 01/2012

"SO Pleased with the service!"

I moved back to North Branford last June.  The other day was the third time I used your services at Premier Subaru.  I have been driving for nearly 40 years and I have never been SO PLEASED with the service and friendly atmosphere of your establishment.  The honesty and efficiency of your service center is something that I will be VERY HAPPY to get to use to!

Sincerely,

Tim

Tim, North Branford,Satisifed Service Customer, 2000 Subaru Forester, 01/2012

"This is my second Subaru from Premier!"

This is the second Subaru bought from Premier Subaru during my eight years of being in Connecticut.  All personnel have been outstanding in their dealings with me and my extended family.  Thank you!

Nancy

Nancy, Madison, CT,Preowned Sales Satisfied Customer, 12/2011

"Seven years & 3 Subarus later I continue to be impressed..."

Dennis,

Seven years & 3 Subarus later I continue to be impressed by the quality & attention to detail of Premier Subaru's customer care. Thank you,

Bill

Bill,Satisfied Service Customer, 12/2011

"I am a Premier Lifer!"

The Service Department is sick! Gary is the Man & Jamie is a Peach! I just met Kristen, shes Cool. The Techs are cool dudes & always do a killer job on My 2009 WRX Premium! Im a total Premier Lifer, The future Tribeca, Forester & STI will be with Premier. Keep it up! 

 Cheers!

ED

Ed, Madison, Connecticut,December 5, 2011

"Always a Pleasure!"

Always a pleasure doing business with Premier Subaru. I can't wait for my next visit. Great job Bob and Katie!

Graciously,

Monica

Monica, New Haven, Connecticut,December 5, 2011

"Good Work All!"

I have to say that the staff of the Premier Subaru Service Department is Great! I find them to be friendly, helpful and professional.

Good work all!

Sincerely,

Paula

Paula, Hamden, Connecticut,December 2, 2011

"Refreshing Customer Service"

We recently brought our 2010 Subaru Outback in for a flat tire that we believed was unrepairable.  Being new to Subarus, this is our first, we then learned of the requirement to have all the tires pretty close in circumference for the All-Wheel Drive to work properly.  Having 30,000 miles on the tires and with a good amount of life still on them, I was worried about having to buy four new tires at this time.  You helped us with a used tire that had comparable wear as the other four tires and was much less expensive than replacing all of the tires.  This attention to serving your customer was refreshing and confirmed that I will be back to you for the four new tires in the not too distant future.

Thanks again,

Andrew and Gretchen

Andrew & Gretchen, Branford, CT,November 22, 2011

"Best Car Buying Experience I Ever Had!"

Our salesperson, Ted Astarita, took A LOT of time with us explaining the options available to us with the vehicles in stock on the lot.  He was extremely thorough - never rushed us - and made the entire experience the best car buying experience I ever had.

Robert and Janice

Robert and Janice, Cheshire, Connecticut,November 3, 2011

"Very Happy With Service!"

Hi Laurie, 

I was very happy with the service, with the fact that they got me in quickly, and that they were able to find a quiet place for me to work.  

Much appreciated on all counts.  

Thanks for checking.  

Pem

Pem, Madison, CT,November 2, 2011

"This is our 5th Subaru!"

We love Bob Alvine and Ted Asterita was GREAT to deal with!  This is our 5th Subaru!

Elizabeth and Bill

Elizabeth and Bill, Oxford, CT,October, 28, 2011

"Thank You - Service!"

Car is running good!

My first time for service with Premier Subaru.  Your shop and desk exceeeded all expectations!

I do most of my own work and am fussy.

Price was reasonable.  People were helpful and cheerful.

My wife and I felt comfortable in your service area....not your typical "garage".

I will be back and will recommend Premier to as many people as possible.

Thank you for asking.

Kind Regards,

Len

Len, Northford, CT,October 26, 2011

"Excellent Customer Service"

I would like to personally thank you, Mr. DePrimo, for having your help on purchasing the Subaru Tribeca.  We are very happy with that decision and we are enjoying it.  I will refer family and friends to your dealership without any "referral bonus", just for your excellent service.  You are an example of excellence in customer service.

Respectfully,

Eduard

Eduard, Rocky Hill, CT,October 14, 2011

"I got my cd's back!"

Bob, I recently brought old car in to have the audio system replaced and I left a disk in it. Service said they would get it back for me and I thought - yeah right, that's never going to happen. Well it did happen! Your team goes above and beyond. I love love love my new Forester (my third). They keep getting better. Thanks for a great car and a great team to work with (Ross & Rich). Sincerely, Sue

Sue, Hamden, CT,October 6, 2011

"Thank you for your email!"

Laurie Anne, thank you for your email.

I am very happy with my Subaru and the service department.They are all very nice and answer my concerns or questions.I forget the young lady who waits on me. But she is very helpful and has a great sense of humor. She is a asset to your facility.I hope to have a long relationship with Premier. thanks again.

Ann 

Ann D, Branford, CT,October 4, 2011

"I Love The Dealership!"

I love the dealership! I was very pleased with the price of the vehicle.  Jeff Irzyk was WONDERFUL!

Maria and Marcel

Maria and Marcel, Northford, Connecticut,September 17, 2011

Thank you for a "trouble free" used car!

I was looking for a new car and never thought I would end up with a SUV in great condition.  My family and I took a road trip 2 weeks after I bought this vehicle.  Our road trip was about 2,800 miles round trip with the A/C running all of the time.  I thank your service department for a trouble-free road trip.  Thanks to Ralph Coppla for a smooth sale.

Joseph and Randi

Joseph and Randi, East Haven, Connecticut,September 7, 2011

I love my "Baby Girl"

As my daughter (Lauren) and son-in-law (Joe) purchased their Subaru from Premier, I was certain that I would also.  I was very impressed by my overall experience as a first time buyer and absolutely love my "baby girl".  Thank you so much for such a positive experience.

- Carol

Carol, Satistied Customer,August 31, 2011

"Just a Note To Express My Opinion"

Hello Mr Alvine, Just a short note to express my opinion about our experience with your Service Department. Since purchasing the car new from you and having it always serviced by your dealership, we have always dealt with Gary.  Not only has he been pleasant without being exaggerated, but he maintains a high level of professionalism and courtesy at all times. Regardless of the amount of people wanting his attention, he is always attentive to everyone's needs. He is a very good member of staff who should be duly recognized for an excellent effort. Regards, Vince R

Vince, Milford, CT,August 31, 2011

"You are to be congratulated!"

Good morning, Bob  -----

 

You are to be congratulated. My experiences at Premier Subaru so far have been far above any expectations I had, based on the recommendations of friends who have bought cars there. You have a great staff. Dorret and I were particularly impressed by the very professional behavior of Ross Novak. This young man is a real asset to your organization.

 

Sincerely,

Ned

Ned, Satisfied Customer,Shelton, Connecticut - August 26, 2011

"An excellent employee...great car experience!"

David and Traci,Satisfied Customers

"Your service group is truly the best!"

8/16/2011
Dear Laurie,

Everything was great, and Gary went out of his way to help me figure out how to use my media hub with my new iPad. Your service group is truly the best!

Sincerely,
Camille

Camille,Satisfied Service Customer

"Lower cost than expected...excellent customer service"

Dear Robert J. Alvine,

I just wanted to drop a line expressing my appreciation for the excellent customer service offered by Dennis and the whole Service Department team at Premier Subaru. Having owned or leased 4 Subaru's: 1998 Forester; 2003 Legacy; 2005 Outback Wagon and a 2006 Forester I have grown accustomed to excellent reliability.

Several weeks ago while driving my 2006 Forester which was 5 months and 4 thousand miles over warranty, the engine failed. As I was driving, the check engine light came on, I lost power and the engine was making a bad noise. The vehicle was towed to Premier where it was determined that the engine had suffered a dropped valve guide. When I spoke to Dennis he was as surprised as I was and tried to alleviate my anxiety.

Recognizing my distress at this low mileage failure and my history of Subaru ownership he was able to arrange a Goodwill repair at a much lower cost than I expected. I wanted to commend the Premier Subaru Team for their excellent customer service. Everyone I spoke to was pleasant, understanding and professional.

When the time comes for a new vehicle I plan on visiting Premier Subaru.

Thanks
Steven

Steven Farber,Satisfied Service Customer

"excellent salesmanship and the professionalism exhibited at Premier Subaru"

Hi Jeff, and thank you again for your assistance in the purchase of my new Legacy. The combination of your excellent salesmanship and the professionalism exhibited at Premier Subaru has made my car purchase (and Pete's) very pleasant experiences.......Jen

Jen,Satisfied Customer

"Your staff was on the ball, friendly and hassle-free."

Robert,
We had a great experience! Your staff was on the "ball", friendly and hassle-free. Your finance manager, I think his name was Rich Johnson was a great guy and it made it "easier" to give you all $31k. Keep up the good work!

Bob,Satisfied Customer

"thank you and the staff for the courteous and professional service I received"

Hello Jeff
I was happy to see your email because I was also going to email you to thank you and the staff for the courteous and professional service I received.

I normally do not like driving on I 95 but the drive home last night was enjoyable. I am learning the locations for the features and opened the moon roof to enjoy the full moon on my way home from the train station tonight. I liked my 2001 Forester and knew I wanted another when it was time to trade in. I am looking forward to many years driving this car.

Thanks again to you and everyone who helped with my purchase!

Anonymous,Satisfied Customer

"One hour ride to Branford was well worth it."

Michael and Lorraine Gauthier,Satisfied Customers

"We were very pleased with our experience at Premier Subaru."

Megan and Gareth Smith,Satisfied Customers

"I'd travel 3 hours again to buy a car from you guys."

Hi Bob,
Mobil 1 is good. Thanks for your very quick response. I'd travel 3 hours again to buy a car from you guys. You know how to do it. Thanks again.

Robert J. Wolf ,Satisfied Customer

"We just wanted to thank you for your help and assistance"

Hi Bob,
We just wanted to thank you for your help and assistance. We're enjoying the car and are looking forward to our drive to Florida. My son, Gregg, will be buying a car next Spring and he will be coming to see you and Barb at that time. Regards,

Jill and Kenny Bradford ,Satisfied Customers

"Thanks again for the great customer service that you, Bob and Rich have provided."

Hi Jeff,
We are very pleased with the new car for our son Brian who is finishing his final year at college. Thanks for getting us into this car in such a timely manner as Brian is driving back to Bucknell in PA today. He was previously driving a 2000 Legacy that we purchased from your Premier Subaru used car center and was set on getting another Subaru. I am confident that Brian is enjoying the new 2010 Legacy Premium. Thanks again for the great customer service that you, Bob and Rich have provided. Regards,

David Chew ,Satisfied Customer (second car)

"...will be glad to recommend you to my friends!"

Hi Mr. Nitkowski,
I am really enjoying the Outback and will be back for service! Thank you for all your help and will be glad to recommend you to my friends!
Sharon Joslin

Sharon Joslin,Satisfied Customer

"I am one very happy camper!!!!"

Jeff,
Thanks for your very nice note. I apologize for not emailing you sooner but just got back to the office after a week away and have been catching up. I want to tell you I LOVE LOVE my new car. I am not kidding I am totally over the moon about it. I love the way it drives, I love the gas mileage, I love just about everything and must say have not enjoyed a new car any more than this one! I have had great comments on it from all my friends including one good friend who is a car lover and said it was a very "sexy" looking car. I thought you might like to share that comment with your team and Subaru as that is not a word usually associated with a Subaru!!! I am one very happy camper!!!! I enjoyed working with you very much and the total experience with Branford Subaru was terrific and am looking forward to seeing all of you often as it looks like we have sold the house and will be in Branford by October full time!! Thanks to you and the team for everything. All we have to get done now is to hope the gov't gets the clunker approved..have you had any of the ones you did approved ??? Keep us posted on that if you would. By the way also wanted to tell you I have noticed Subaru's ads in support of the ASPCA and that really convinced me I picked the right company.
Kindest regards,

Gretchen,Satisfied Customer

"I have already recommended Premier to my Family and will be returning."

Michael Norse,Satisfied Customer

"Excellent experience!"

Mr. and Mrs. Todd and Heather Verdi,Satisfied Customers

"appreciate your generosity and thoughtfulness"

Bob:
Last night was the Bluefish outing, thanks to you, and it was a beautiful night. The four of us had dinner at Joe's in Fairfield and had a great time with the Bluefish scoring first. Despite the Southern Maryland Blue Crabs winning 7 to 2, it was an exciting game and a lot of fun. Both Carol and I appreciate your generosity and thoughtfulness. Thanks again.

Tom and Carol Keefe ,Recipients of box seats to watch Bridgeport Bluefish

"Our first customers to take advantage of the CARS(Car Allowance Rebate System) program, also known as Cash for Clunkers. They traded in their Nissan Pathfinder for this new 2010 Subaru Forester."

John and Alice Gumpert,Cash for Clunkers Program Participants

"Congratulations to Dennis Herzog, who traded his GMC Truck for a new 2009 Outback under the Cash for Clunkers progam!"

Dennis Herzog,Cash for Clunkers Program Participant

"Everything Was Great!"

Everything was great, and Gary went out of his way to help me figure out how to use my media hub with my new iPad. Your service group is truly the best!

Sincerely,

Camille

Camille, New Haven, CT,August 16, 2011

"Congratulations to Michael and Gail Pappas who traded in their 1987 Oldsmobile Cruiser for a brand new 2009 Subaru Outback"

Michael and Gail Pappas,Cash for Clunkers Program Participants

"Congratulations to Kyle and Marla Peterson, who traded in their Ford Expedition for a 2010 Subaru Outback!"

Kyle and Marla Peterson,Cash for Clunkers Program Participants

"Jeff was one of the best dealers I've done business with!"

Katherine Rose,Satisfied Customer

"It was a great pleasure to have worked with Mike."

Hi Mr. Alvine,
It was a great pleasure to have worked with Mike. He was wonderful and very patient with me. :) I am very happy and will definitely look back to coming there again to purchase another vehicle in the near future. If I have any other friends etc that would like to purchase, I will refer them to the dealership. Thanks so much and have a wonderful week.

Anonymous,Satisfied Customer

"Thank you!"

Bob,

I would like you to know that I have been, and remain, extremely appreciative of the care and service I receive from your staff.  Brian Dubosar has been simply exceptional- you are very lucky to have him!!!! I find myself thanking him continually for all he does for us- and it occurred to me that I have not let you know how great he has been for us- not only in selling us multiple cars (and more to come!) but he goes out of his way for us to make sure we get the help we need. For example, my son had some minor trouble with our (his now?) legacy in the Boston area, had it towed to a local dealer, and Brian offered to connect with the dealer and was able to get them to give him prompt attention (a week wait turned into an immediate fix!). Our other Subaru, just this weekend, got a flat- tire sliced on the side wall. I called Gary in service- he was patient, responsive, just terrific- and Brian was right there helping me, working with Gary and- despite a crazy and busy Saturday- they were somehow able to help me that day and, while it was there, despite the busy schedule, found the time to do the oil change which saved me a trip back!

Brian regularly goes out of his way to help us with servicing our car, so graciously. I feel comfortable getting any car advice from him. He clearly cares deeply about Premier Subaru and his customers. I have found the same attitude and dedication in your service department with Gary and his team, and your sales team- especially Adam. So it will not surprise you that we continue to tell our friends about Premier Subaru!!

I suspect you already know you have an amazing team. I just wanted you to know that it is both noticed and appreciated. 

Thanks again,
Dave

David, MD, Bethany, Connecticut,August 15, 2011

"How Pleased We Are!"

Mr. Alvine,

I wanted to write and let you know how pleased we were with Jay Primavera.  We purchased a 2010 Subaru Forester last week and are very pleased with it.  Jay is a very patient and a knowledgeable asset.  He also has wonderful manners which is evident from the first encounter.

Jay mentioned that he is new to your dealership and to selling cars.  I think that Premier Subaru is very fortunate to have Jay on it's team!

All the best,

Janet & Bill, Satisfied Customer

"Love the car!"

Hi Mark,
 
Love the car! It took a little getting used to because I've been used to American cars. I drove it up north & then to West Virginia to visit my sister. I've been driving it to work & back. 31.5 miles/gallon. Not bad!
 
The car runs & rides great. It took 30 years to get a Subaru but I'm totally sold on them.
 
On a personal note; I appreciated everything you did to help me. Bob (Alvine) was exactly the individual I expected him to be. Somewhere along the line I plan to stop in & visit.
 
Thanks again,

George,Satisfied Customer

"What a pleasure it was to work with Jeff...he really is a value to your team"

Paula,Satisfied Customer

"I'm telling all my friends!!!"

Joanne and Suzanne Cutrone,Satisfied Customers

"It was an overall great experience dealing w/Premier."

Anonymous,Happy Customer

"The way your facility operates is the way a dealership ought to be run and the way car buying should be."

Please give this to Bob Alvine,

Bob I just drove away from your dealership tonight with a new Forester. I have to thank you and your fine staff for the best experience fom any car dealer over the last 30 years. I typically buy a new car every 3 years or so and I decided to try Premier based on a referral from my attorney. The way your facility operates is the way a dealership ought to be run and the way car buying should be.My salesman was Mark Genette and I also dealt with Rich, in finance, both men were professional , personable and just great guys. I was so impressed with everything in buying my new car at Premier, I already told 3 people looking for cars about your dealership and will bring my neice down for her families second car. Hold onto Mark he was a hard worker and did everything possible to listen to us and make us happy and he did so very much.My sincerest thanks and I will be back for my next car , I assure you.

Anonymous,Satisfied Customer

"Premier is the BEST."

Margo Martin,Satisfied Customer

"I'm thrilled with my (new) pre-owned Subaru Outback!"

Nancy O'Donnell,Satisfied Customer

"You all made the experience pleasurable."

Andrea Walters,Satisfied Customer

"Barb is outstanding!"

Dear Bob,
I wanted to thank you and especially Barbara Mullen for her hard work and great personality. I have always bought used cars from private sellers and Barbara made this experience one of ease and pleasure. Her amazing followup and great personal attention has gained you a lifetime customer. I have already put 102 miles on my new to me 2001 Outback and I am smiling every mile I drive it! Thanks again to you for running such an amazing and friendly dealership and of course thanks to Barbara for being not only a stellar salesperson but also an amazing new friend! Have a great weekend and thank you again!
Chris

Chris Ivanoff,Satisfied Customer

"Multiple Purchases at the Same Time!"

We purchased the 2008 used Legacy for our son and at the same time a 2011 Forester - we owned a Legacy Outback in the past - enjoyed it and came back again - Barbara was our sales agent - she was wonderful and Marco did the financials equally wonderful!

Karen & Daniel L., North Branford, CT,Repeat Clients

Will definitely bring my "baby" car back

Just wanted to say what a pleasant experience I had having my oil change done at Premier. As this is not my first car, I have had experiences at many dealerships. Your service stands out above and beyond all others. Yes, I will definitely bring my "baby" car back in for it's next oil change.

Since I baby it, it may take me awhile to get to the appropriate mileage!

Sincerely,
Nancy G

Nancy G,Satisfied Service Customer

"F-A-N-T-A-S-T-I-C"

Your Service Dept. is always F-A-N-T-A-S-T-I-C.

Fred

Fred,Satisfied Service Customer

"Repairs done quicker than expected"

I appreciate the good service on Thursday. Repairs were done quicker than expected, and your staff was very courteous. We really appreciate not having to pay for the new tire since our car is brand new to us, even though no one is sure exactly when the problem started.

So thank you!

Jane,Satisfied Service Customer

"As always, excellent"

As always, excellent
 
I had my car in for a 7:45 oil change and indicated that I absolutely HAD to be out before 9 as I had a doctor's appointment in Branford Center.
 
I was promised the time constraint would be no problem, and it wasn't.
 
Charlie Miller is always my mechanic of choice and he was this time also. Charlie is always helpful above and beyond, including when i dropped it off inside, he made a recommendation to me that I had never thought about before.
 
Sincerely,
 
Marty

Marty,Satisfied Service Customer

"service at Premier is awesome"

The service at Premier is awesome.  I had a tire with a slow leak and it was changed promptly. Same tire got a bubble and replaced again, no hassle.  Fit my wifes car (Linda Meola) in a few weeks ago for a hitch and last week squeezed mine in for a hitch because her car was hit from behind and in the body shop.  We wanted to still have a hitch for vacation and thanks to Dennis and the rest of the crew we are good to go.  Thanks to the guy who installed both our hitches, sorry I forget his name.  Very nice person.  - Bob & Linda

Bob & Linda,Satsified Sales & Service Customeres

"Wow"

Hi Bob,

I just received a call from Jamie who told me that the car is being returned today with a passed emissions test, an oil change, a vacuum, and no big charges.  That is incredible news, and it comes at a time when I've been feeling more than ever that so many human interactions are just a hassle.   I believe that each of the gas stations to which I brought the car (first for the test, and then for a potential remedy) acted in very good faith, but neither of them could have done what your company did.  Please thank Dennis for me as I don't have his email. 

It does not escape me that when our cars are not very broken, a lot of  time and expense still goes into getting them, servicing, and returning  them!  As always I really appreciate your help.    

Best,

Jonathan

Jonathan,Satisfied Service Customer

"I have never had such a good experience buying a used car as I did at Premier Subaru"

Hello Bob my name is Robert...on 5/19/11 I purchased a 2002 chevt trailBlazer. I have never had such a good experience buying a used car as I did at Premier Subaru. It was a bit of a ride from Western MA. but worth the trip.Terry and Marco were excellent to work with. I tell everyone about your dealership. I will be back to make my next purchase . Also my TrailBlazer was very clean when I left the lot. You really take care of your out of state customers, thanks for putting fuel in the gas tank and the limited warranty gives piece of mind. Thanks and I will see you for my next purchase.......Bob

Robert,Satisfied Pre-Owned Customer

"First-time Subaru owners- will recommend"

Cindy and Chris,Satisfied New Subaru Owners

"Very pleased with my experience"

Heather,Satisfied Sales Customer

"A positive contrast to the experiencesa t several other dealerships"

Robert and Susan,Satisfied Sales Customers

"I tell EVERYONE to visit Nate & the guys at Premier Subaru!"

Melissa,Satisfied Sales Customer

"five star service !"

To: Robert Alvine
Subject: five star service !

Mr Alvine,
 
We just wanted to complement you on the extremely good service we have received for our 2008 WRX. Specifically, we are very impressed with Gary who bends over backwards to make sure we are satisfied and that we get repairs under warranty whenever possible. Gary is a pleasure to deal with as is everyone there, including Stanley who takes the time to understand what we like a car and keeps us up to date on the latest models.
 
I'm pretty certain our next car will be a Subaru from Premier.
 
Thank You,
Ed and Lorna

Ed and Lorna,Satisfied Service and Sales Customers

"Your staff made it a pleasure"

Mortimer Murphy,Satisfied Customer

"Thank you for making me feel so comfortable with no pressure at all..."

Annette Estridge,Satisfied Customer

"Excellent Service"

Dear Bob Alvine,

I would like to bring to your attention one of your staff Dave Harger, Operations Director of SubaruPartsWarehouse.com . I am in CA and recently, i needed to buy some parts for my son's Subaru Tribeca. The local dealers refused to help me due to the complicated situation but to make the story short, I had to look to the Internet for help. I found SubaruPartsWarehouse.com and then my problem was solved. Dave took charge of my problem and even though there were shipping issues, he thought outside the box and made it work. My point is, honestly, I was going to give up on buying Subaru the brand even though we own 3 ( 06 STI, 09 Legacy and 08 Tribeca) and we are very happy with them. The customer service of the California Bay area Subaru dealers are terrible. At least now, I will not be looking at selling our Subaru's because we will service them with non dealer shops but I will be buying all factory parts from Dave Harger.

I hope he gets recognition for making a loyal customer even from so far as CA. I will also be referring all my friends who needs parts to shop from Dave.

Thank you.

Steve,San Francisco, CA

"I absolutely LOVE my car!"

Mike was helpful and friendly.  When the dealership no longer had the specific car I was interested in, he showed me another similar car in the same type make/model.  He explained the vehicle to me in an easy to understand way, as well as the process for purchasing.  He was able to help me purchase my car quickly and allowed me the time to spend speaking with me family members about the car and purchase.

Thanks again - I absolutely LOVE my car!

Andrea,Cromwell, CT

"I LOVE MY SUBARU"

(This email was received during the Blizzard on January 12, 2011!)

I LOVE MY SUBARU!!!
 
I blasted my way out of my driveway this morning....and made it to work....passing a truck that was stuck on exit 15 trying to make it up the exit ramp....spinning his wheels....through piles and piles of "plowed" snow, the '09 Subaru Forester, like the Energizer Bunny, just kept rolling and rolling along. I kep using the sport shift just as I would have if I was driving a standard transmission....and I kept rolling along.
 
These are the days the Subaru is made for!!!
 
Stay Warm,
 
Al

Al, Branford, CT

"We Are Repeat Customers"

We are repeat customers and based on our first experience, there was no doubt where we wanted to buy from.  I have stayed in touch with Mr. Joe Sansone and Mike Manzi over the last 2 1/2 years.  They have always been a pleasure to deal with.  An other person that has made an indelible impression on me and my wife is Richard Johnson - what a great guy he is! I have met and talked with Bob Alvine and find him very sincere and down to earth.  You have a super team.  We and our family look forward to doing business in the future.

James and Janice,Bethany, Connecticut

"Thank You"

Good afternoon. I bought my first Subaru from your dealership in 2005 and I love it. I own a Subaru Baja and its been the best car I have ever owned.your staff and service department were always friendly,honest and helpful and I can't thank you enough. My Baja is dependable ,stylish and keeps me rolling along.i have recently moved to South Carolina ,but will always have you and all your staff in thoughts.and once again want to thank you and especially your service dept staff they always made me feel like I was the most important customer to them whenever I was in need or maintenance and repair and I will not forget ..may you all have a great year.

Timothy,South Carolina

"Very Pleasurable Experience"

Adam Arsenault and Rich Johnson were very helpful.  They made it a very pleasurable experience.  I would definitely buy another car from them and Premier Subaru I needed one and I also would highly recommend them and Premier Subaru to friends andn family also.  Thanks again Adam & Rich for a great experience and a great car!

Joan,Satisfied Customer

"Best vehicle purchase I have made"

This was the best vehicle purchase I have made.  Everyone was very helpful and considerate throughout the whole process.  Jennifer was great with the emails.  Mike was great with getting the car the way I wanted it.  Ralph was great with the financing help I needed. 

And I love this car.  I look forward to going back for maintenance.  Thank you!

Kimberly,Satisfied Customer

"How are we going to find a Subaru dealer that compares with Premier?"

Mark Hana,Satisfied Customer

"Excellent Service at Premier!"

I want to make certain that everyone concerned, including Mr. Alvine, knows how wonderful I think your Service Department is.  Just last week I emailed for an appointment for a 30,000 mi Maintenance and got a very curious and prompt email back with a date and time for this past Friday.  I had several conversations during the day regarding the service with Jamie and Angie who were both amazing with the information they convey as well as "nice to know" info as well.  They are both professional and knowledgeable and a credit to your business. 

After I made the appointment last week I called <DEALERSHIP NAME REMOVED> to ask how much they charged for the 30,000 mile maintenance.  I had to leave a message in the AM and never rec'd a call back.  When I called the department later in the day, I spoke with a person that should never have been employed as a phone representative of any company.  I wanted to give <DEALERSHIP NAME REMOVED> a chance as I am a friend of <DEALERSHIP'S GM'S NAME REMOVED> (who was not GM at <DEALERSHIP NAME REMOVED> when I purchased my car from Premier).  I have felt badly in the past for not using them, but when the time is right, I will let <DEALERSHIP'S GM'S NAME REMOVED> know why.
 
Not only did I get a loaner that was clean to use for the day but when I pulled up at 8:00 for my scheduled appt., I mentioned to the gentleman that was standing there that I had a scratch the length of two doors on the passengers side and I would appreciate anything they could do to make it less conspicuous.  Amazingly, I have to look long and hard to even see where the scratch was and I am overjoyed for this service alone.
 
Enough said for now, but please know that you have a very satisfied customer in me and I'm sure in many others given the excellent service at Premier Subaru.
 
Thanks,
D.

D.,Satisfied Service Customer

"Proud owners of our ninth Subaru"

Dear Bob,
Virginia and I would like to thank you and your staff who helped make us the proud owners of a 2010 Subaru 2.5X Limited Forester, our ninth Subaru.
Special thanks should go to Stan Nitkowski, Brian DuBosar and Rich Johnson, all who had a part in this purchase.
We are looking forward to enjoying many carefree miles and years of satisfaction with our Subaru.
Thanks again for everything in the past.
 
Sincerely,

Gus and Virginia Bodin ,Satisfied Repeat Customers

"Premier Subaru is a top of the line organization"

Thank you for your follow-up.  We really love our 2011 Legacy.  Premier Subaru is a top of the line organization.

Al and Jane Romeo,Satisfied Customers

"Fabulous A/C Service"

Dear Mr. Alvine
   I am overwhelmed and forever grateful for your rapid response to E-mail concerning my Subaru A/C problems. I have just returned from Branford Premier Subaru dealer where my A/C condenser was replaced and charged with freon, the ride home on I-95 in the sweltering heat was delightful with the A/C working perfectly. I must confess that I never anticipated that you would reply to my E-mail to you concerning my problem, but to have you call so soon after I sent the E-mail is far far above and beyond my wildest expectations. As an 87 year old geezer, I have never had such a gratifying outcome in any of my dealings with corporations,thank you, thank you from the bottom of my heart, and I will continue to extol the virtues and superb service at Subaru, and will tell this story many times to my friend and neighbors.
  Once Again Thanks For Everything--

Richard Doerr,Satisfied Customer